Best Call Recording Software You Should Consider Using

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Call recording software program is a useful gizmo for companies and particular person customers alike. 

From high quality assurance to worker coaching, compliance, record-keeping, dispute decision, and extra, there are dozens of the explanation why organizations can profit from recording calls. 

But there are such a lot of completely different name recording options available on the market as we speak. It generally is a problem to seek out one that matches into your workday. You don’t need to need to re-do every part simply to document calls.

And you additionally don’t need to pay for 1,000,000 options you’re by no means going to make use of.

Use this information to study extra about my prime picks and methodology for locating the perfect name recording software program for you.

#1 – Talkdesk Review — The Best For Voice and Screen Recording

Talkdesk is a contemporary cloud contact heart resolution. One of the principle advantages of utilizing this platform for enterprise communication is the built-in name recording capabilities.

With Talkdesk, you’ll achieve deeper buyer insights with encrypted display screen and voice recordings.

By synchronizing the playback of voice and display screen recordings, you’ll have extra context for evaluating buyer interactions along with your assist workforce. This additionally makes it simpler to make sure compliance and supply your brokers with in-depth suggestions on their efficiency. 

The software program has a characteristic known as Talkdesk Speech Analytics. The device is ideal for analyzing calls based mostly on buyer sentiment, key phrases, matters, and extra.

Some of the opposite key options and advantages of utilizing Talkdesk for name recordings embrace:

  • Inbound and outbound name recording
  • Custom storage choices
  • Ability to pause and resume stay recordings
  • Store recordings for so long as you want
  • Storage accessible on Talkdesk’s cloud storage or use your personal storage system

Talkdesk even has instruments for high quality assurance. Admins can add time-stamped annotations to recorded calls and fill out scorecards to enhance agent efficiency. All of this may be managed from a easy and intuitive interface. 

Request a demo to get began. Pricing for this contact heart resolution relies on the variety of brokers in your workforce.

#2 – Cube ACR Review — The Best Call Recorder For Android

Cube ACR is a smartphone app designed particularly for Android units. It has 10+ million installs worldwide.

In addition to cellphone calls, this easy device makes it simple to mechanically document calls from VoIP platforms like Skype, WhatsApp, Viber, Telegram, WeChat, LINE, Slack, Hangouts, and extra.

For such a fundamental app, Cube ACR has surprisingly good recording high quality, and you may clearly hear each side of the dialog. Just customise your settings to allow VoIP calls, automated recordings, and management storage backups through Google Drive, Dropbox, and so forth. 

Cube ACR is all the time popping out with new updates to make sure recordings are steady and dependable. 

Other noteworthy options and highlights of Cube ACR embrace:

  • Cloud backups
  • Silent mode
  • Geotagging to see the place calls happen on a map view
  • Data safety with a PIN lock
  • Automatically take away outdated recordings to unlock storage

If you need to mark an necessary a part of the dialog, merely shake your cellphone, and Cube ACR will spotlight that a part of the decision in order that it’s simple to seek out later. 

While the app is well-liked for particular person use, the software program has business-specific options as properly. It integrates with sure enterprise instruments, has customized improvement, and presents particular enterprise licensing choices. 

The app is free and has a 4.3/5-star score with 510,000+ opinions on the Google Play Store. 

#3 – Callcap Review — The Best For Call Monitoring

Callcap is a bit distinctive in comparison with among the different software program on my listing. It’s not likely a standalone name recording device. This platform is branded as a name monitoring and monitoring resolution, however it does have name recording capabilities.

Marketers leverage Callcap to achieve deeper insights into shopper habits. Any enterprise looking for a sophisticated resolution past fundamental name recording ought to think about Callcap.

Callcap will mechanically document all your enterprise calls. These recordings can be found at any time. You can use them for agent coaching, worker recognition, misplaced alternative evaluation, disputes, and extra.

All recordings are saved within the cloud and accessible from wherever, and it’s simple to share recordings with workforce members.

But Callcap takes these recordings to the subsequent degree with third-party monitoring providers. Their skilled analysts present unbiased scoring for all inbound and outbound calls. The information from Callcap permits brokers to enhance, shut extra offers, and enhance buyer satisfaction. 

Other advantages of Callcap embrace:

  • Catalog merchandise monitoring reviews
  • Track income by marketing campaign or worker
  • Secure and PCI compliant recording and monitoring
  • Manual pausing and automatic scrubbing
  • Call monitoring
  • Call restoration

Callcap isn’t for everybody. If you simply want a fundamental resolution for recording calls, look elsewhere. But if you would like one of the superior name recording and monitoring providers available on the market as we speak, Callcap ought to be on the prime of your listing. 

#4 – Rev Call Recorder Review — The Best Call Recording App For iPhones

Rev is greatest recognized for its on-line audio transcription and video captioning providers. It’s trusted by greater than 170,000 prospects worldwide, throughout industries like advertising and marketing, authorized, media, schooling, and extra.

But additionally they have a wonderful iPhone app for recording calls.

This is an easy and easy resolution for name recording. It’s a viable choice for each private and enterprise use circumstances.

Here’s a fast overview of Rev’s key options:

  • Automatically document incoming and outgoing calls
  • Free and limitless name recording
  • Convert any recording to textual content with the in-app transcription characteristic
  • Easy to share recordings and transcriptions through Dropbox, e-mail, and extra

Aside from the flexibility to transcribe and share, Rev is a no-frills resolution for name recordings. It’s good for anybody who needs a free and easy strategy to document calls on their iPhone.

#5 – Aircall Review — The Best Call Center Solution

Aircall is extra than simply name recording software program. It’s an entire cloud-based name heart resolution made for enterprise groups. 

You can set it up in seconds with none {hardware}, downloads, or complications related to conventional cellphone methods. Best of all, each Aircall plan comes with name recording functionality.

If you simply want a strategy to document calls in your current cellphone system, Aircall in all probability gained’t be a viable choice. This software program is designed for companies that want a very new cellphone system. The name recording options are simply among the many perks you’ll get with an Aircall subscription.

Some options of Aircall embrace:

  • Automatically document inbound and outbound calls
  • Customize recording settings at any time
  • On-demand playbacks
  • CRM integrations
  • Clear recording high quality
  • Unlimited calls within the US and Canada

Aircall has extra providers for issues like name monitoring, name whispering, and name analytics. These superior options should not accessible on the entry-level plan.

Pricing begins at $30 per 30 days per person, and you may strive it without cost for seven days.

#6 – Kixie EnergyCall Review — The Best Chrome Extension For Call Recording

Kixie EnergyCall is one other all-in-one enterprise cellphone resolution. It’s a best choice for distant groups searching for a easy strategy to handle calls.

This sturdy Chrome extension may be put in in seconds on Mac, Windows, and Chromebook units. All Kixie EnergyCall plans include name recording capabilities.

As a Chrome browser extension, it’s simple for brokers to make and obtain calls from wherever. Recordings may be managed with a single click on, and the software program is able to use out of the field. 

Since Kixie EnergyCall is an all-in-one cellphone system, you’ll additionally profit from options like:

  • Single-click voicemail drop
  • Local presence cellphone numbers
  • Click-to-call dialing
  • Live name teaching
  • Call reporting insights

Like among the different software program on our listing, Kixie EnergyCall is best for groups that want an entire enterprise cellphone resolution. If you simply need fundamental name recording options in your current cellphone service, you’ll discover different choices extra appropriate to your wants.

You get 300 free minutes whenever you strive Kixie EnergyCall free for seven days. 

#7 – Ooma Office Pro Review — The Best Price for the Total Package

A whole lot of the perfect name recording choices accessible come as a part of wider enterprise cellphone options. When it involves getting voice and video with all of the options you’d want—together with name recording—you may’t beat Ooma Office Pro.

I normally save the pricing info for in the direction of the top of those opinions, however right here it’s lede: Ooma Office Pro is simply $24.95/person per 30 days.

That form of pricing for the characteristic set you get normally requires you to have 20 or extra customers. Ooma presents only one flat value, which makes it nice for groups of any measurement to replace their calling capabilities.

Here’s only a sampling of that characteristic set:

  • Virtual receptionist
  • Virtual extensions
  • Multi-device ring and ring teams
  • SMS messaging included
  • Desktop calling app
  • Voicemail transcription
  • Call logs
  • Call parking

Plus, name recording is adaptable for automated and on-demand recording. And they’re all saved in your name logs mechanically.

Keep in thoughts, you’ll want to enroll in Ooma Office Pro, as the usual Ooma Office plan doesn’t include recording options.

If you want a extra customizability and analytical functionality within the type of a full UCaaS resolution, you may step as much as Ooma Enterprise for only a few bucks extra—$27.99/person per 30 days.

Ooma additionally presents gadget flexibility—their cell app means that you can name from wherever, however additionally they promote gear like conventional desk telephones and base stations.

For customer support, gross sales, and even the authorized and medical fields, Ooma Office Pro is a contemporary enterprise cellphone resolution that offers you the decision recording options you want for compliance and enchancment.

Get began with Ooma by getting a quote as we speak.

#8 – Nextiva Review — The Best Call Recording for Massive Organizations

In a big firm, loads of completely different folks want to make use of name recording for lots of various causes. And Nextiva is the enterprise calling resolution constructed to deal with the pressure.

Think of an enormous customer support workforce—dozens of individuals want to the touch the software program, from the reps recording their calls to the customer support and HR managers who will use them to run high quality assurance, worker evaluations, and coaching.

Multiply that by the quantity departments in your workplace, then once more by the variety of places of work in your group…

You can see how name recording frequency and storage wants add up rapidly.

With the Enterprise and Ultimate plans of Nextiva One (their voice and video service), you get limitless recording of each calls and video conferences. Plus, each plans accommodate an infinite variety of customers, so everybody can make the most of the recording options and entry (in case you grant it) saved recordings.

Plus, you unlock superior options of Nextiva’s total calling service, like superior voice name analytics, and customized productiveness reporting.

When you concentrate on it, all of it comes collectively properly. Call recording for something from coaching to stakeholder conferences can be utilized in tandem with the analytics, reporting, and Nextiva’s built-in workforce messaging and collaboration instruments to spur enchancment in all places in your group. And at scale.

What seals the deal for Nextiva is the value level for big groups. The Enterprise plan—which incorporates every part I’ve described above—is $31.95/person per 30 days for 100 or extra customers.

That’s a greater worth and have set for groups that giant than simply about anyone else on the market.

Want to get began? Reach out to Nextiva and schedule a demo as we speak.  

#9 – RingCentral Review — The Best Archiving and Storage for Recordings

Whether you’re utilizing recordings for coaching, posterity, note-taking, or anything, what good are they in case you can’t entry and retailer them simply?

If you select RingCentral Office to your workforce messaging, video conferencing, and cellphone system, you get beneficiant name recording limits and a very good dashboard for managing them.

You get the complete suite of communication instruments, plus options like:

  • Call whisper and barge
  • Hot desking
  • Real-time name analytics
  • Open API
  • Single sign-on
  • Dozens of integrations

RingCentral permits storage of 100,000 name recordings per account, stored for as much as 90 days. That’s a pleasant allowance with out even entering into their device for organizing and storing recordings.

That can be the RingCentral Archiver, a clear, easy-to-use dashboard for viewing and accessing all name recordings in your group.

In it, you may see recordings, voicemails, and SMS messages unexpectedly, see the numbers they got here from, and once they have been made or obtained.

You can simply join the Archiver to Dropbox, Smarsh, or Google Drive, permitting you to simply sync and backup recordings in your cloud storage. That method it can save you any recordings that could be about to hit the 90-day expiration date.  

Automatic name recording and the Archiver solely come on RingCentral’s Premium and Ultimate plans. You can make the most of on-demand name recording on the Standard plan, however you gained’t have many choices for accessing, storing, or downloading them.

RingCentral Premium is the perfect plan for many companies wanting voice, video, messaging, recording, and straightforward archiving. Pricing for that bundle scales based mostly on the variety of customers:

  • One person: $44.99/person per 30 days
  • 2-99 customers: $34.99/person per 30 days
  • 100+ customers: $32.99/person per 30 days

For groups of fifty or fewer, you may even strive it out for 15 days with RingCentral’s free trial.

What I Looked at to Find the Best Call Recording Software

There are sure elements that I appeared for whereas narrowing down the highest suggestions on my listing. You can use this technique as properly when procuring round evaluating completely different instruments side-by-side. Consider this as your shopping for information for name recording software program.

Use Cases

Why are you looking for a name recording resolution?

The reply to this query will assist slim down your choices. Some instruments are higher for gross sales and advertising and marketing, whereas others are higher for coaching, administration, monitoring, and high quality assurance. 

There are smartphone apps for name recording for private use and full-scale enterprise cellphone options with built-in name recording options. 

The kind of calls you’re recording will influence your choice as properly. Some options solely assist conventional calls, whereas others assist WhatsApp name recording, Skype name recording, and different third-party platforms. 

On-Demand vs. Automatic Recording

Do you need each inbound and outbound name to be recorded mechanically? Or would you favor to regulate if and when a recording begins and stops?

The skill to decide on between on-demand and automatic recording is certainly one thing to bear in mind as you’re procuring round. 

For large-scale enterprise use, automated recording will in all probability be the best choice. It’s one much less step your employees has to consider throughout a name. But for private use, you in all probability don’t must document each single name you make or obtain. 

Live Monitoring and Call Evaluation

Live monitoring is an important device for name facilities. In addition to recording the decision, this characteristic permits managers or admins to eavesdrop on calls in real-time. 

Overall, it is a proactive method to enhance high quality assurance. 

Some software program takes QA one step additional by offering name analysis metrics. There are instruments on the market that may use recordings for sentiment evaluation, conversion insights, and extra to supply superior scoring grades for every name. 

Security and Compliance

Security must be a prime precedence for conversations that embrace delicate info. Examples embrace bank card info, medical info, private particulars, and extra.

Certain companies should comply with industry-wide laws to make sure compliance. Make positive the software program you’re contemplating meets all crucial laws, even when it’s one thing so simple as notifying the caller concerning the recording and giving them the choice to opt-out.

Storage

Another issue to contemplate is to evaluate the way in which recorded calls are saved and accessed from platform to platform.

What kind of storage restrictions does every plan have? How simple is it to entry, manage, and hearken to these recordings at a later time?

For instance, let’s say you’re coping with a buyer dispute. A buyer claims that they by no means gave your employees permission to cost their bank card over the cellphone. Can you rapidly find that recorded name to seek out out what occurred?

The greatest name recording storage methods are searchable and well-organized. 

Conclusion

Call recording software program is available in completely different sizes and styles. The best choice for you’ll rely in your distinctive needs and wishes.

I’ve made ideas in my opinions of the highest merchandise:

  1. Talkdesk — Best for voice and display screen recording
  2. Cube ACR — Best name recorder for android
  3. Callcap — Best for name monitoring
  4. Rev Call Recorder — Best name recording app for iPhones
  5. Aircall — Best name heart resolution
  6. Kixie EnergyCall — Best Chrome extension For name recording
  7. Ooma Office Pro — Best value for the full bundle
  8. Nextiva — Best for enormous organizations
  9. RingCentral — Best archiving and storage for recordings

Consider a smartphone app or standalone name recording device for easy name recordings. More superior name recording software program will include options for display screen recordings, name monitoring, and buyer insights. Choose an all-in-one enterprise cellphone system to get options that go above and past simply name recording. 

Regardless of your name recording wants, yow will discover what you’re searching for utilizing my suggestions listed on this information. 

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